1.1 In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our online store.
1.2 This policy shall not create legally enforceable rights and obligations; rather, our usual practice in relation to the delivery of products is indicated in this policy.
2. Free delivery
2.1 If free delivery is offered, we only offer this to addresses within Scotland, UK.
3. Geographical limitations
3.1 We will deliver to the following countries and territories: United Kingdom.
4. Delivery methods and periods
4.1 The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows: (a) using our in-house delivery team (b) using local couriers (c) direct from manufacturers / partners
5. Delivery charges
5.1 Delivery charges are stated in the product information page and at checkout.
5.2 In some circumstances, where products require special delivery arrangements, applicable delivery charges will applied and billed to the purchaser and will depend upon the size and weight of the products.
6. Delivery tracking
6.1 Delivery tracking will only be available on items that are made by third party couriers.
7. Receipt and signature
7.1 All deliveries made by third party couriers must be received in person at the delivery address, and a signature must be provided.
7.2 Our delivery service provider will notify you in advance of attempting to make a delivery requiring signature.
8. Additional deliveries (third party courier)
8.1 If an initial delivery attempt is unsuccessful, our delivery service provider will make at least 1 more attempt to deliver the gift order.
9.1 Where local pick up has been selected, products can be picked up from our Shop located at 33 Common Green, Strathaven, ML10 6AQ.
10. Delivery problems
10.1 If you experience any problems with a delivery, please contact us.
10.2 If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).
10.3 An indicative list of the situations where a failure to deliver will be your fault is set out below: (c) the address for delivery is not reasonably accessible; (d) the address for delivery cannot safely be accessed; (e) if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or (f) if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.
Our policy lasts for 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers cannot be returned.
Additional non-returnable items:
Some health and personal care items
Special Order Items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Up to 7 days since purchase, we will offer a full refund (full price items)
From 8 to 28 days since purchase, we will offer a credit note (full price items)
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Jaro Design Limited, 33 Common Green, Strathaven, NLK, ML10 6AQ, United Kingdom.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Jaro Design Limited, 33 Common Green, Strathaven, NLK, ML10 6AQ, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.