Frequently Asked Questions

Frequently Asked Questions

Jaro Design Studio

Our opening hours in our Strathaven shop are:

Monday: 10:00 – 17:00
Tuesday: 10:00 – 17:00
Wednesday: 10:00 – 17:00
Thursday: 10:00 – 17:00
Friday: 10:00 – 05:00
Saturday: 10:00 – 17:00
Sunday: CLOSED

You can read information on our delivery policy here.

Find out about our returns policy and how to return an item here.

You can contact us by:

Please contact us with details and we will look into this for you. We offer a 24-48 hour courier service to customers in Scotland, excluding the Highlands and Islands. We offer a 48+ courier service to England and Wales. If your are located in Northern Ireland, we use Royal Mail to deliver your items.


For more info on delivery click here.


To contact us, click here.


Wedding Wish List

You can register online or by giving us a call. There is a £200 fully refundable deposit taken at the time of registration.

We would recommend that you get your gift list ready before you send out your wedding invitations.

Wedding Wish List is totally bespoke and tailored to you. There is no restriction on what gifts you have on your list. We use our gift sourcing service to get whatever you want. Of course there may be times when it is not possible for us to get exactly what you are looking for and we will discuss your options if that happens. We use an extensive group of suppliers and retailers to make sure your list is perfect!

Yes, we offer group gifting. Guests can rest assured their donation won’t go unnoticed – they can also leave a personalised message when they checkout. If the item is not fully purchased by the time you close your list, you have the option of using money pledged for another gift towards the cost, or you can choose to top it up.

We would advise you to have more gifts than guests.

We keep track of the purchases right up until your wedding day and ensure that there is a wide range of items in varying price points, allowing your guests not to be pressured into spending more than their budget.

Absolutely not! Why not add a few experiences that your guests could buy you while you are away?

We will deliver all your beautifully wrapped gifts at a convenient time after the wedding….get that bottle of Bubbly chilling!

Of course they can! We will gift wrap the item and have it ready to be uplifted or they can come and visit us and pick the item in person.

This is your opportunity to upgrade to those luxe items you have always wanted! We will help you both think about gifts that you will keep forever and that truly reflect your personalities.

Guests want to celebrate with you both. Let our ‘wish designers’ help you think out of the box.

You can Indeed! Your guests reply will come directly to them email address you register with us.

No is the simple answer to that. We are constantly expanding our suppliers and we are keen source bespoke and unique items. The world is your oyster!

Yes, we work with our suppliers recommended retail price and we ensure that we are in-line with both hughstreet and online stockists.

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